This Privacy Policy explains how Rubbish Clearance Roehampton collects, uses, stores and shares personal data in connection with our rubbish clearance and related services. It applies to all existing and prospective customers, as well as website visitors and enquiry senders, in the Roehampton area and any surrounding locations we serve.
We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. We encourage you to read this Privacy Policy carefully so that you understand how and why we process your personal data and the rights you have in relation to it.
Rubbish Clearance Roehampton is the controller of the personal data described in this Privacy Policy. This means we are responsible for deciding how we hold and use your personal information in the course of providing our services.
If you have any questions about this Privacy Policy or our data protection practices, or if you would like to exercise your data protection rights, you can contact us using the contact details provided on our website or on your service documentation.
The information we collect and process will depend on how you interact with us. We may collect and process the following categories of personal data:
Contact and identification details, such as your name, address, telephone number and email address. Service and booking information, such as details of your enquiry, the location of the clearance, access information you choose to share, preferred dates and times, and records of services provided. Billing and payment details, such as invoicing address, payment status and basic transaction details. We do not store full payment card numbers; these are processed securely by our chosen payment processors where applicable. Communications, such as emails, phone call notes, messages submitted through online forms, and any feedback or complaints you send to us. Technical and usage information, such as your IP address, device details, and basic usage data when you visit our website, collected through server logs and similar technologies.
We do not intentionally collect special category personal data such as health data, racial or ethnic origin or criminal offence data. We ask that you do not provide such information to us unless it is strictly necessary for the service and you understand how it will be used.
We collect personal data directly from you when you contact us by phone, email, online forms or social media, when you make an enquiry or booking, or when you provide details during a site visit or clearance. We may also receive information from third parties, such as online directories or referral partners, when you have requested to be contacted by a rubbish clearance provider.
In addition, we may collect certain technical data automatically when you use our website, through server logs and similar tools that help us to understand how our website is used and to keep it secure.
We will only use your personal data when the law allows us to. We rely on the following lawful bases for processing:
To perform a contract or take steps at your request before entering into a contract. This includes handling your enquiries, providing quotations, arranging and delivering rubbish clearance services, processing payments and managing your account or bookings.
Our legitimate interests. We may use your personal data to manage and improve our business and services, to keep appropriate records, to respond to your communications, to recover debts, to prevent or detect fraud or misuse, to secure our systems and premises, and to send you limited service-related updates. We always balance our legitimate interests with your rights and freedoms and you can object to certain uses at any time.
Compliance with legal obligations. We may process your information to comply with tax, accounting, health and safety, environmental and other legal requirements, and to respond to lawful requests from public authorities.
Consent. In some cases, we may ask for your consent, for example before sending certain types of electronic marketing where this is required by law. Where we rely on consent, you can withdraw it at any time using the contact details in this Privacy Policy or by using any unsubscribe options we provide.
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotations and arrange appointments. To deliver our rubbish clearance and related services at the address you provide. To manage bookings, customer accounts and service communications. To issue invoices, process payments and manage refunds where applicable. To maintain records of jobs carried out for operational, insurance and legal purposes. To monitor and improve the quality and safety of our services. To handle complaints, disputes and customer feedback. To send you service-related messages, reminders or important notices. To comply with our legal and regulatory obligations.
We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy, always under appropriate safeguards and data protection agreements where required by law.
The categories of recipients may include:
Service providers acting as processors, such as IT hosting and support providers, payment processors, email and communication tools, and companies that help us manage our records or scheduling. Professional advisers, such as accountants, lawyers and insurance providers, where they require access to relevant information to provide their services to us. Public authorities and law enforcement, where we are legally required to disclose information or where it is necessary to protect our rights, property or safety or that of our customers or others.
We do not sell your personal data to third parties. Any processors we use are only permitted to process your personal data on our instructions and must keep it secure and confidential.
Where any of our service providers or their servers are located outside the United Kingdom, we will take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include using standard data protection clauses approved for use in international transfers or ensuring that transfers are made to countries recognised as providing an adequate level of data protection.
We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, and to meet any legal, regulatory, tax, accounting or reporting requirements.
In general, we retain customer records and associated personal data for the duration of our relationship with you and for a reasonable period afterwards, typically up to six years after the end of the relationship, in line with limitation periods for legal claims and financial record keeping rules.
Where we hold data based on your consent and we no longer have another lawful basis, we will delete it when you withdraw consent or when it is no longer needed for the purpose for which it was collected, whichever comes first.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration or disclosure. These measures include restricting access to personal data to those employees and contractors who have a business need to know, using secure systems and regularly reviewing our security practices.
While we take reasonable steps to safeguard your information, no system can be completely secure. You are responsible for taking reasonable precautions when communicating with us and for keeping any account details confidential where relevant.
You have certain rights in relation to your personal data under data protection law. Subject to conditions and exemptions, these include the right to:
Access your personal data and receive a copy of the information we hold about you. Rectify inaccurate or incomplete personal data. Erase your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to keep it. Restrict the processing of your data in certain circumstances. Object to processing based on our legitimate interests, including profiling related to those interests. Object to direct marketing at any time. Request data portability where applicable, allowing you to receive your data in a structured, commonly used and machine-readable format and to transmit it to another controller.
To exercise any of these rights, please contact us using the details provided on our website or in your service documentation. We may need to verify your identity before responding to your request. We aim to respond within one month, or within any longer period allowed by law where your request is complex.
If you are unhappy with how we handle your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this are available directly from the Information Commissioners Office.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updated version will be published on our website and will apply from the date of publication. We recommend that you review this Privacy Policy periodically so that you remain informed about how we protect your information.
This Privacy Policy applies to all customers and service users of Rubbish Clearance Roehampton in the Roehampton area and any other locations we serve and is intended to provide clear and transparent information about our data protection practices.
Read the GDPR-compliant Privacy Policy for Rubbish Clearance Roehampton explaining what personal data we collect, how we use it, our lawful bases, retention, processors, and your privacy rights.
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