These Terms and Conditions govern all rubbish clearance and waste collection services provided by Rubbish Clearance Roehampton. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
1.1 "Company" means Rubbish Clearance Roehampton, the provider of rubbish clearance and waste collection services.
1.2 "Customer" means any individual, business, organisation, landlord, tenant or other party who requests or receives services from the Company.
1.3 "Services" means any rubbish clearance, waste removal, bulky waste collection, garden waste clearance, household rubbish removal, commercial waste collection or related services supplied by the Company.
1.4 "Waste" means any items, materials, rubbish or refuse that the Customer requests the Company to remove and which the Company agrees to collect.
1.5 "Booking" means a request by the Customer for Services, whether made by telephone, email, website form or any other method accepted by the Company.
1.6 "Service Area" means the geographical area in which the Company offers rubbish clearance and waste removal, as determined by the Company from time to time.
2.1 The Company provides rubbish clearance, waste collection and associated services within its Service Area. Services may include removal of household waste, garden waste, office and commercial rubbish, builders waste and other non-hazardous materials.
2.2 The Company reserves the right to refuse collection of any waste that it reasonably considers to be hazardous, unsafe, prohibited by law or unsuitable for transport or disposal through normal waste channels.
2.3 The Company does not provide specialist hazardous waste services such as asbestos removal, chemical waste disposal, clinical or medical waste, oils, fuels, gas bottles or any other regulated hazardous materials unless expressly agreed in writing.
3.1 Bookings can be made by telephone, email or through the Company’s online enquiry or booking systems, where available.
3.2 The Customer must provide accurate and complete information about the type and quantity of waste to be collected, the property access, parking arrangements, any time restrictions and any other relevant details.
3.3 Any quote provided before the collection is based on the information supplied by the Customer and is an estimate only. The final price may be adjusted on site based on the actual volume, weight, type of waste and access conditions.
3.4 A Booking is only confirmed when the Company has accepted the booking and, where applicable, received any required deposit or pre-payment. The Company reserves the right to refuse any booking at its discretion.
3.5 The Customer must ensure that a responsible adult is present at the property during the agreed time slot to provide access, confirm the waste for removal and approve any variations in price if required.
4.1 The Customer is responsible for ensuring adequate access for the Company’s staff and vehicles to carry out the Services safely and efficiently.
4.2 The Customer must inform the Company in advance of any parking restrictions, loading limitations, security gates, stairs, long carrying distances or other access issues that could affect the service.
4.3 Where parking charges, permits or tolls apply, the Customer is responsible for all associated costs, which may be added to the final invoice.
4.4 If the Company is unable to carry out the Services due to inadequate access, incorrect information or restrictions not disclosed by the Customer, the Company may charge a call-out fee and any reasonable costs incurred.
5.1 The Customer must ensure that waste is clearly identified and separated from items that are to be retained. The Company will not be responsible for any items removed in error if they were not clearly indicated as items to be kept.
5.2 The Company will not collect hazardous or prohibited waste unless agreed in writing and appropriately packaged and labelled. Prohibited waste may include but is not limited to: asbestos, chemicals, solvents, paint in liquid form, medical waste, explosives, gas cylinders, fuel, oils, batteries in bulk, and any controlled or illegal substances.
5.3 The Company reserves the right to refuse to remove any item that it reasonably judges to be unsafe to handle or transport, excessively heavy or likely to cause damage to property or vehicles.
5.4 All waste must be reasonably accessible and ready for collection. Where additional labour, dismantling or clearance is required beyond the scope envisioned at booking, additional charges may apply.
6.1 Prices for Services are generally based on a combination of the volume and type of waste, the weight where applicable, the labour involved and any additional costs such as parking or special disposal fees.
6.2 Any initial quotation is an estimate only and may be revised on site once the waste has been inspected. The operative will confirm the final price with the Customer before commencement of the clearance.
6.3 Unless otherwise agreed in writing, payment is due immediately on completion of the Services.
6.4 The Company accepts various forms of payment, which may include cash, debit card, credit card or bank transfer, as advised by the Company from time to time. The Company is not obliged to accept cheques.
6.5 For business Customers or larger projects, the Company may agree alternative payment terms. Where credit terms are agreed, invoices must be paid in full by the due date stated on the invoice.
6.6 The Company reserves the right to charge interest on overdue amounts at the statutory rate allowable under UK law and to recover all reasonable costs of collection, including legal fees.
7.1 The Company may request a deposit or full pre-payment at the time of booking, particularly for larger clearances or commercial jobs.
7.2 Deposits are applied toward the final invoice. Where the final charges are less than the deposit taken, any balance will be refunded to the Customer within a reasonable period.
7.3 If the Customer cancels the Services in accordance with the cancellation terms set out in clause 8, any refundable portion of the deposit will be returned as soon as reasonably practicable.
8.1 The Customer may cancel or reschedule a booking by providing notice to the Company.
8.2 If the Customer cancels the booking more than 24 hours before the agreed arrival time, any deposit paid may be refunded, less any non-recoverable costs already incurred by the Company.
8.3 If the Customer cancels within 24 hours of the agreed arrival time, the Company reserves the right to retain all or part of any deposit and to charge a reasonable cancellation fee to cover administration, scheduling and travel costs.
8.4 If the Customer fails to be present at the property during the agreed time slot or fails to provide access such that the Company cannot carry out the Services, this may be treated as a cancellation within 24 hours and a call-out or cancellation fee may apply.
8.5 The Company will use reasonable efforts to attend at the agreed time, but all times are estimates and may be affected by traffic, weather, operational issues or other factors beyond the Company’s control. The Company will not be liable for any loss arising from minor delays.
8.6 In exceptional circumstances, the Company may need to cancel or reschedule a booking. Where this occurs, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. Any deposit will be refunded if the Customer does not accept a rescheduled appointment.
9.1 The Customer must provide accurate, complete and up-to-date information at all times and must cooperate with the Company to enable the Services to be performed efficiently and safely.
9.2 The Customer must ensure that the collection area is reasonably clear, safe and free from hazards for the Company’s staff.
9.3 The Customer is responsible for obtaining any necessary consents, permits or permissions from landlords, neighbours, building managers or local authorities for access and parking.
9.4 The Customer must not present for collection any waste that is illegal to possess or dispose of. The Customer warrants that all waste presented for collection belongs to the Customer or that the Customer has the authority of the owner to dispose of it.
10.1 The Company operates in accordance with applicable UK waste management and environmental regulations. All collected waste will be transported and disposed of through authorised facilities wherever reasonably practicable.
10.2 The Company will take reasonable steps to maximise reuse and recycling, subject to the nature and condition of the waste and the facilities available.
10.3 The Company may issue or rely upon waste transfer documentation as required by law. The Customer agrees to provide any information reasonably necessary to complete such documentation accurately.
10.4 Legal ownership of the waste passes to the Company once the waste has been loaded onto the Company’s vehicle, subject to the waste not being prohibited or illegal. If the waste is found to be prohibited or illegal, the Company may return it to the Customer or notify the relevant authorities.
11.1 The Company will take reasonable care when carrying out the Services, but minor scuffs or marks may occur in tight access areas or during the removal of bulky items. The Customer should take reasonable steps to protect flooring, walls and fixtures.
11.2 The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, shall be limited to the total price paid or payable by the Customer for the specific service giving rise to the claim.
11.3 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
11.4 The Company shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of business, loss of opportunity or loss of goodwill, howsoever arising.
11.5 The Company shall not be liable for any loss or damage arising from information supplied by the Customer that is incomplete, inaccurate or misleading.
11.6 The Customer must notify the Company in writing of any claim or complaint relating to the Services within 7 days of the service date. The Company will investigate and, where appropriate, offer a remedy, which may include a partial refund, re-service or other reasonable solution.
12.1 The Company maintains public liability insurance and, where applicable, employer’s liability insurance at levels appropriate to its business activities.
12.2 Evidence of insurance may be provided to Customers upon reasonable request.
13.1 The Company shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control.
13.2 Such events may include, but are not limited to, extreme weather, traffic accidents, road closures, strikes, labour disputes, acts of terrorism, civil unrest, fire, flood, pandemic restrictions, mechanical breakdowns, or actions of government or regulatory bodies.
14.1 The Company collects and processes personal data only as necessary to administer bookings, provide Services and manage customer relationships, in accordance with applicable UK data protection laws.
14.2 The Company may use Customer contact details to provide information about bookings, invoices and service updates. Marketing communications will be sent only where permitted by law and may be opted out of at any time.
15.1 The Company may update these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated and will apply to all new bookings made thereafter.
15.2 For ongoing or long-term service arrangements, the Company will give reasonable notice of any material changes to these Terms and Conditions.
16.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
17.1 These Terms and Conditions, together with any written quotation, invoice or specific service agreement, constitute the entire agreement between the Company and the Customer and supersede all prior discussions, offers or representations.
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By making a booking with Rubbish Clearance Roehampton or using any of our rubbish clearance and waste collection services, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.
Read the full terms and conditions for booking rubbish clearance and waste removal services with Rubbish Clearance Roehampton, including payments, cancellations, liability, and UK waste regulations.
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